What if the waiting time is longer than expected?
A waiting time of 60 minutes is included for airport pick up, otherwise a waiting time of 15 minutes is included. If you anticipate a longer wait, please contact us so we may make necessary arrangement.
What if I can’t find the driver?
If you cannot find our driver at the airport or other pick-up locations, please contact us (using the link provided in the text message) and we will connect you with your designated driver.
Can I cancel the order?
We understand unexpected changes are part of life. You can contact us to cancel your order and receive a full refund if cancellation is made 24 hours before the service.
Can you provide child car seat?
Safety, especially for children, is our top priority. Please leave us a note in the section "notes to driver" when you fill your order. Our driver will make necessary arrangement to accommodate.
Can I request a smoke-free vehicle?
All our vehicles are smoke free.
What about COVID-19?
Don’t worry, our drivers will wear facemasks and sanitize the vehicle before and after each use. You are safe in our hands.